Shipping policy

Shipping Policy

All Coleman Aero products ship from Sisters, Oregon in the United States.

Processing Time
Orders are typically processed within 1–2 business days of purchase. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery
We currently ship to addresses within the United States only. We do not offer international shipping at this time.

  • Free Economy Shipping for Orders Over $50: Orders of $50 or more qualify for free economy shipping.
  • Economy Shipping for Orders Under $50: Orders under $50 will incur a shipping fee, calculated at checkout based on your location and order weight.
  • Rush Shipping: Rush shipping is available for a flat rate of $39.

We ship via UPS, USPS, and FedEx. The carrier used for your order will be selected based on your location and the most efficient delivery option available.

Estimated transit times:

  • Transit times are shown at checkout.

Transit times are estimates and are not guaranteed, as they may be affected by carrier delays, weather, or other factors outside our control.

Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor its progress. Please allow up to 24 hours for the tracking information to become available.

Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct an address, contact us as soon as possible at Support@Colemanaerospace.com. We cannot guarantee changes once an order has entered processing.

Lost, Stolen, or Damaged Packages

  • Damaged Packages: If your order arrives damaged, please take clear photos of the exterior packaging and the damaged product, and keep all packaging materials. Contact us within 7 days of delivery at Support@Colemanaerospace.com so we can initiate a claim with the carrier and arrange a replacement.
  • Lost or Stolen Packages: If your tracking shows as "Delivered" but you cannot find your package, please check around your property and with neighbors first. If you still cannot locate it, contact the carrier directly using your tracking number. If the carrier is unable to resolve the issue, contact us at Support@Colemanaerospace.com within 7 days of the marked delivery date and we will work with you to find a solution.

Questions?
If you have any questions about your order or this policy, reach out to us using our Contact form or at Support@Colemanaerospace.com.